// case study · retail · toronto area
The CRM and point of sale behind a three-location retailer
One system for the sales floor, the stockroom and the back office, in daily use across three stores. Every feature exists because a real store needed it.
// the problem
The software never kept up.
Teletime Superstore has sold appliances, electronics, furniture and mattresses in the Toronto area since 1986, from three locations. Real inventory, real customers, real margins.
The tools it had were clunky point-of-sale systems and spreadsheets updated at midnight. Inventory said one thing and the stockroom said another, and no one could see every location at once. Quotes took too long. A customer who drove forty-five minutes could leave empty-handed because the system was wrong.
It needed one system that ran the whole store and could be trusted on a busy Saturday.
// what was built
From the sales floor to the invoice.
Screens shown with demo data.
A system ready for the new era of retail, built around our needs and fully customizable. Inventory, sales and approvals in one place: managers at every level can approve a negotiation in seconds, so deals get locked in, not lost, and customers feel the difference in our service. It has brought Teletime into the future, and it will help us scale our business and the ventures that come next.
Six areas, one system.
POINT OF SALE
Full POS
Because a sale that cannot be completed is a customer who leaves.
Moneris integrated · HST calculated · multi-tender · receipt printed
INVENTORY
Multi-location inventory
Because a product that exists in Mississauga and does not exist in Etobicoke is two different problems.
3 locations · serial tracking · procurement triggers
CUSTOMER CRM
Customer intelligence
Because your best customer deserves to be recognized the moment they walk in.
Trade accounts · lifetime value · order history · custom pricing
QUOTATION
Quote builder
Because a quote that takes 20 minutes is a sale that might not happen.
PDF generation · financing options · spec imports · approval workflow
PROCUREMENT
Demand & procurement
Because running out of your best-selling product is an operational failure, not bad luck.
Reorder triggers · supplier tracking · receiving workflow · transfer management
REPORTING
Delivery & analytics
Because what happens after the sale matters as much as the sale itself.
Delivery manifests · route scheduling · sales analytics · staff performance
// how it’s run
Production, not demo.
TESTS
3,600+ automated tests
Across 200+ suites, green on every merge, so the stores are not the place changes get tested.
APPROVALS
Manager approvals built in
The offline-capable point of sale and the quote builder both run on manager approval workflows. Access is by role: salesperson, supervisor, store manager, operations manager, admin.
SECURITY
A pre-launch security pass
60 unauthenticated endpoints closed, secrets moved out of the code and each customer's data isolated. Every transaction is logged with role, timestamp, value and approval chain.
Stack: React · Node.js · PostgreSQL · AWS · 300+ migrations
// results
The system three stores run on, every day.
// also built
CleanOps Pro
A second product: scheduling, crews, invoicing and payments for cleaning companies.
Screens shown with demo data.
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